Customer Success, Activation & Conversion Officer (Kenya)

Location: Remote (Kenya)

Employment Type: Full-Time

About Sepi

Sepi is an all-in-one business management platform that helps businesses manage sales, inventory, accounting, purchases, expenses, manufacturing, online selling and much more from one place.

Every day, businesses across Africa sign up to use Sepi to track, manage and grow their operations. Our mission now is simple: help every business succeed with Sepi.

We're looking for an exceptional individual who enjoys helping business owners solve real problems, is passionate about delivering results, and wants to be part of building one of Africa's leading business software companies.

About the Role

Every day, new businesses sign up for Sepi. Your responsibility is to ensure they don't remain just signups.

You will contact every new business assigned to you, understand how they currently operate, guide them through the parts of Sepi that matter most to them, help them become successful users, and confidently convert them into paying customers.

This is a highly measurable role. Your success will be measured by the number of businesses you activate, how many become paying customers, and the revenue you generate.

What You'll Do

• Contact every newly assigned Sepi signup promptly.
• Understand how each business currently operates.
• Discover the customer’s biggest operational challenges.
• Conduct personalised product demonstrations.
• Guide businesses through successful onboarding and activation.
• Help customers successfully complete their first key workflows in Sepi.
• Follow up consistently until customers achieve success.
• Recommend the most suitable Sepi subscription.
• Confidently ask customers to upgrade when the value has been demonstrated.
• Accurately document customer interactions and maintain high-quality CRM records.
• Share customer feedback and ideas that help improve Sepi.

What Will Make You Successful

This role is ideal for someone who is:

• Results-oriented and motivated by achieving ambitious goals.
• Goal-driven and enjoys exceeding performance targets.
• Self-managing and able to work with minimal supervision.
• A natural leader who takes ownership and solves problems proactively.
• An excellent communicator who enjoys speaking with business owners.
• Curious and genuinely interested in understanding how businesses operate.
• Organized, disciplined and consistent in following up with customers.
• Comfortable learning new software and becoming a product expert.
• Resilient and able to remain positive despite rejection or setbacks.
• Passionate about helping customers succeed.

Qualifications

We're more interested in your ability and attitude than simply your academic qualifications.

Preferred qualifications include:

• Bachelor’s Degree or Diploma in Business, Marketing, Sales, ICT, Communications or a related field.
• Experience in Customer Success, Sales, Business Development, Customer Support or Account Management is an advantage.
• Experience working with SaaS products or business software is an added advantage.
• Excellent spoken and written English.
• Strong computer skills and confidence using modern software.

Requirements

Applicants should have:

• A reliable laptop or desktop computer.
• A stable internet connection suitable for online meetings and customer calls.
• A quiet workspace suitable for making customer calls.
• Availability to work during Kenyan business hours.

Compensation

We offer:

• A competitive base salary.
• An attractive, uncapped performance-based commission structure.
• Ongoing training and coaching.
• Opportunities for professional growth and career progression.

How to Apply

If this sounds like the opportunity you've been looking for, we'd love to hear from you.

Click the button below and complete our online application form.

Please have the following ready before you begin:

• Your updated CV (PDF).
• A short video (2 - 3 minutes) introducing yourself and telling us why you are interested in joining Sepi, why you believe you'd excel in this role and what excites you most about helping businesses succeed.

Applications are reviewed on a rolling basis, so early applications are encouraged.